Terms & Conditions

Hello!!!! 

Exchange & Refunds

We do not exchange or refund for any sale items so please choose carefully. 


Pricing & Payments:

 
Prices are in Australian Dollars (AUD). 
All payments are processed online securely by Stripe & PayPal & Afterpay - no card details are stored by the site.

Minimum $50.00 spend for Afterpay. 

 

International Orders:

We currently only ship to the below listed countries via Australia Post using the Pack and Track service. We use this service as it is a trackable and more reliable service than regular air mail. Prices vary from AUD $18-$28 depending on the country. Parcels can take up to 2-4 weeks to arrive from date of dispatch. You will receive a shipping email notification with your tracking number to avoid contacting me. 

  • Belgium
  • Canada
  • China
  • Croatia
  • Denmark
  • Estonia
  • France
  • Germany
  • Hong Kong
  • Hungary
  • Ireland
  • Israel
  • Korea, Republic of (South Korea)
  • Lithuania
  • Malaysia
  • Malta
  • Netherlands
  • New Zealand
  • Poland
  • Portugal
  • Singapore
  • Slovenia
  • Spain
  • Sweden
  • UK
  • USA

Delivery:

We use Australia Registered Post for all domestic deliveries.

Shipping costs will be subject to buyers. 

All ready-to-post items are generally shipped within 3-4 business days.

Please allow 2-10 business days for delivery for all orders within Australia (depending on the destination).

Please allow 3-4 weeks to receive your pre order items. I do my very best not to make you wait this long. Email notifications will be sent once order has been dispatched with a tracking number for your connivence.  

Signature may be required upon delivery as proof of arrival. I am not responsible for missing packages. 

If you have a specific delivery date, please email us PRIOR TO ORDER PLACEMENT at marylin@rossanoscasa.com and we will do our best to accommodate this. Please do not place a rush order prior to contacting me, due to an influx of orders I may not be able to accommodate this.